Our staff includes veteran industry experts who offer personalized, concierge-level support to our members for support when needed. IBA goes the extra mile to help its members succeed. Please contact us with questions about IBA membership benefits, programming, or to get more involved in IBA.

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Meet the Team

Don Frey


Don has over 35 years of experience in the Personal Care and Cosmetics business. His professional experience has spanned many companies and brands, both large and small, including Procter & Gamble, Cover Girl, Gillette, Jafra Cosmetics, Avon, Method, and The Honest Company. Don has been active in industry nonprofit organizations, having served in volunteer leadership roles at IBA, Beauty Industry West, and Cradle2Cradle. Don has been leading the Independent Beauty Association since 2022.

Eber Bodmer

Vice President of Marketing & Communications

Eber Bodmer, an immigrant from South Africa, believes in change leadership and celebrates diversity. With a background in the prestige cosmetic industries, she has worked for LVMH, L’Oreal, Estée Lauder, Shiseido, AmorePacific, L’Oreal, and Malin + Goetz in marketing, sales, events and communication capacities. Bodmer has a Graduate Degree in Cosmetics and Fragrance Marketing Management and a Cosmetology License. She dreams of helping build great beauty brands and is passionate about anything consumer product goods-related!

Akemi Ooka

Vice President of Global Supply Chain & Sustainability Resources

Dr. Akemi Ooka has a Ph.D. in Chemistry and over 20 years in the CPG industry, from Fortune 500 companies to small startups. Akemi’s experience ranges from product development to sourcing and supply chain transformation at companies including J.R. Watkins, method, and The Clorox Company. Akemi now leads IBA’s Global Supply Chain and Sustainability Resources programming, education, and advocacy.


Meredith Petillo

Vice President of Technical-Regulatory Affairs

Meredith Petillo brings over 15 years of experience in cosmetic regulatory affairs, legal advertising claims, product testing and product development to support IBA member companies with regulatory and technical solutions to grow and thrive. She holds a BS in Biochemistry & Molecular Biology and an MS in Regulatory Affairs for Drugs, Biologics & Medical Devices. Meredith leads IBA’s Technical and Regulatory programming, education, and advocacy.

Fiona Pestell

Director, Strategic Operations

Fiona Pestell is a servant leader with an accomplished career of 15+ years delivering sustainable results and operational success across various industries, including non-profit management and luxury brand sales. Fiona leads business operations for IBA where her purpose is to serve the team while driving operational excellence and growth. Fiona is a strong community and social services professional with a business mind and service heart who is passionate in advocating for innovation and change.

Caroline Santayana

Interim Director of Membership and Sponsorship

Caroline Santayana brings over 7 years of experience working with constituent-based charitable nonprofits and over a dozen trade associations. She holds a BA in International Development and now oversees IBA’s administrative needs.


Reema Patel

Export Manager

Reema Patel’s regulatory affairs experience ranges from the global cosmetics-drug industry, human subjects research, and clinical investigation. Reema holds a Master’s in Public Health. She is now IBA’s Export Manager, overseeing the Certificate Program and supporting members with smooth international expansion.

Malia Tibbie
Malia Tibbie

Document Specialist

Malia Tibbie is a seasoned professional in business administration and management, with a background in compliance, marketing, and sports entertainment. Malia handles the end-to-end processing of export documentation to the Export Certificate Program.

Neva Lindell

Associate Program Coordinator

Neva holds an MBA and a BS in Journalism. Her experience has focused on smaller organizations, including entrepreneurial for-profits and a variety of nonprofits, including serving as a nonprofit board member. Neva supports the Export Program and communications.