We bring a members-first mentality in everything we do, seeking to deliver professional customer service of the highest quality. We are mission-driven, centering that mission at the heart of our work. Our interactions are upbeat and understanding. We provide excellent service and tailored support to every member, no matter who they are or what size their company is. We leave our egos at the door and operate with a service mindset.
We prioritize ethics and integrity for ourselves and the industry. We safeguard our track record as a trusted, educated, and reliable resource for industry guidance. We conduct ourselves openly and transparently. Each team member operates with a high sense of personal responsibility and accountability.
We are driven by a pursuit of excellence and improvement. We are proactive solution seekers who take action decisively and nimbly. We approach our work with passion. Inspired by our members, we are thoughtfully innovative and willing to experiment and face failure with a growth mindset. We take pride in our work and pledge to stand out with ideas that lead the way.
From their personal background to their company size, our members are incredibly diverse in every way – we honor that fact and meet them where they are at regardless of where that is. We ask for authenticity and invite you to bring yourself and your whole identity as you are. We recognize diverse perspectives as a driver of excellence and innovation. We celebrate our industry’s history of providing opportunity to all entrepreneurs and strive to protect that.
We value respect above else. We know we will go farther together in partnership. We believe in open, transparent, and kind communication. We make an effort to show appreciation. We recognize that we can find solutions by listening. We practice professionalism.
We seek to create a culture of YES – Yes to getting work done and finding solutions, to doing my best, to opening doors, to leading the way, to changing and adapting, to collaboration, to owning my errors and forging ahead.